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Noted! 10 New Habits at the Airport During New Normal

13 Jun 2020 Jakarta - COVID-19 global pandemic brought changes in the world aviation sector, including in Indonesia. In Indonesia, national aviation stakeholders respond to the pandemic by adapting so that flight operations in particular are maintained.

Passenger aircraft, for example, adapt new habits to get to the new normal by changing behavior that prioritizes aspects of health and hygiene.

"The sight of airplane passengers stopping in front of automatic hand sanitizer machines and then cleaning hands is common. They are now paying more attention to health and hygiene aspects," explained PT Angkasa Pura II (Persero) President Director Muhammad Awaluddin, in a written statement quoted Saturday ( 6/13/2020)

Following are the new habits of aircraft passengers and visitors at PT Angkasa Pura II airports:

1. Use a mask

The use of masks is also a new habit for airplane passengers, even it is a must. Passengers wear masks from the airport to when they are on the plane.

2. Wash your hands frequently

Aircraft passengers and airport visitors are more likely to wash their hands using both hand sanitizers and running water in the sink. Since the pandemic was announced in March 2020, PT Angkasa Pura II has provided up to 355 automatic hand sanitizer machines in 19 airports managed by the company. In addition, PT Angkasa Pura II also added 53 wash basins to complement existing sinks in toilets and other places.

3. Implement physical distancing

Passengers now understand the importance of physical distancing. In the waiting room (boarding lounge) or at queue points, airplane passengers apply physical distancing even sometimes without being reminded.

4. Undergoing PCR Test or Rapid-test

During this new habit of adaptation, every passenger of the aircraft must carry out a PCR test with a negative COVID-19 result and a rapid-test with a non-reactive COVID-19 result.

5. Bring documents as travel conditions

For passengers on domestic routes currently required to bring identification and PCR test documents (valid for 7 days at the time of departure) or rapid-test (valid for 3 days at the time of departure) for inspection at the airport.

6. Arrive 2-3 hours early

In the midst of a pandemic, aircraft passengers also adhere to flight procedures determined by the government. Compared to normal conditions, airplane passengers now arrive at the airport much earlier to process departures. For example, at Soekarno-Hatta Airport, it is usually possible that they arrive 1 hour before domestic departure, now potential passengers are already at the airport 2-3 hours before departure.

7. Choose touchless services

During this pandemic, contact with various objects must be reduced. Passenger aircraft also chose it as a new habit. Following this, PT Angkasa Pura II provides touchless facilities such as foot pedal buttons on the elevator, automatic sink, automatic hand sanitizer machine and so on.

8. Measuring body temperature

Body temperature measurements carried out by aircraft passengers are now commonplace at PT Angkasa Pura II airport. At all PT Angkasa Pura II airports there are currently 82 thermos gun devices and 29 thermal scanners to measure passengers' body temperature.

9. Self check-in

Independent check-in is a new habit in the midst of the COVID-19 pandemic. In all PT Angkasa Pura II airports, every month passengers who self-check in in the middle of this pandemic range from 1,000 to 2,000 passengers, or 10% more than the total passengers during flight restrictions.

10. Cashless Transactions

Passenger planes currently transact cashless more often, not using banknotes or coins to reduce the risk of spread. Cashless transactions also avoid cashiers and customers making physical contact with each other.

For information, PT Angkasa Pura II in the near future will also launch a Travel Declaration application to digitally examine documents. Through the Travelation application, prospective aircraft passengers can upload the necessary travel document files as a condition of being allowed to fly.

Muhammad Awaluddin said that digitalization in all aspects of airport operations and services had become a necessity especially during the current condition of the Covid-19 pandemic.

"The demand is efficiency in terms of time in the midst of additional procedures that have to be carried out by plane passengers, and one solution is through the Travelation application," explained Muhammad Awaluddin.