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  • Space Pura II Transforms Costumer Service into Virtual


Latest news about PT Angkasa Pura II (Persero)

Space Pura II Transforms Costumer Service into Virtual

07 Apr 2020, Jakarta - PT Angkasa Pura II (Persero) is changing customer service from face to face to virtual. Services for the passengers of the aircraft will be carried out by video call.

This innovation is called Virtual Customer Assistant (VICA) and is the latest feature of the Indonesia Airports (INAirports) application released by PT Angkasa Pura II.

Correspondingly, VICA can be accessed anywhere and anytime through INAirports starting tomorrow, Thursday, April 9, 2020, on gadgets and smartphones.

Meanwhile, since it was first launched until as of March 31, 2020, the INAirports application has been downloaded up to 303,325 times on Android and iOS. Besides on iOS, VICA can also be accessed through the site and the Zoom application.

Angkasa Pura II President Director Muhammad Awaluddin said, VICA is an step to optimize the use of information technology in the company's ecosystem in addition to supporting the implementation of physical distancing in the middle of the Corona Covid-19 pandemic.

"Starting April 9, 2020, customer assistant officers do not conduct face-to-face meetings with travelers or airport visitors to support physical distancing to prevent the spread of Corona," he said, Wednesday (04/08/2020).

The VICA service can be accessed by travelers through the INAirports application by selecting the menu icon in the form of three lines at the bottom right, then selecting the VICA service.

Meanwhile on the site, VICA services can be accessed by clicking the Contact Us icon at the bottom of the home page.

As for Zoom, Angkasa Pura II will release Meeting ID and QR Code for travelers to access VICA services at each airport.