Corporate Secretary 27 Aug 2018
Tangerang, August 2018 - In celebrating its 34th Anniversary, Angkasa Pura II launched a chat-based digital service that will assist passengers in answering questions about Angkasa Pura II airports, named Travel Assistance System of Angkasa Pura II or TASYA.
The Tasya service was launched by the Minister of State Owned Enterprises, Rini Soemarno with the Minister of Transportation, Budi Karya Sumadi, and the President Director of Angkasa Pura II on 11 August 2018 at the PT Angkasa Pura II (Persero) Head Office in the Tangerang Area. Tasya's virtual assistant service is an artificial intelligence technology-based service and can be accessed through three social media platforms, which are Line: @ angkasapura2, Facebook Messenger: @ airport138, Telegram: @ angkasapura2Bot, and also through the Angkasa Pura II Website, download the Indonesia Airport Apps application and can also found at E-Kiosk at Soekarno-Hatta Airport.
PT Angkasa Pura II President Director, Muhamad Awaluddin stated, "In today's digital era, ease of access is the main thing that service providers must pay attention to as part of service excellence. Tasya's Virtual Assistant Service is another alternative for people to access information about Angkasa Pura II airports."
Tasya can provide a number of information including information about the check-in process, from check-in island to Boarding Gate, simply by writing down the flight number; existing facilities at the airport such as tenants, prayer rooms, free charging spots, and others; information about events that will be held in Indonesia; and provides all Angkasa Pura II Contact Center channels starting from telephone numbers, e-mail, social media and also corporate website.
"In the future, the public will be able to make transactions such as booking hotel rooms, airplane tickets and trains, making electricity, water, insurance, and top-up billing payments. The presence of TASYA will be a means for the community in the era of high mobility and digital lifestyle nowadays," Awaluddin concluded.