Corporate Secretary 15 Nov 2019
Jakarta - President Director of PT Angkasa Pura II (Persero) Muhammad Awaluddin won the prestigious award from PR Indonesia, which is one of the platforms for interaction with public relations practitioners in the country.
The award given by PR Indonesia to Muhammad Awaluddin was the Most Popular Leader in Social Media 2019 in the category of Non-Tbk BUMN CEO.
Muhammad Awaluddin's success in winning the award was announced at the PR Indonesia Jamboree # 5 which took place in Bali today, Thursday 31 October 2019.
PR Indonesia said that the winners of the 2019 Most Popular Leaders in Social Media category were the figures most talked about by citizens on Facebook, Twitter and Instagram with positive sentiment.
"The process is done by monitoring on social media. Hundreds of names of corporate CEOs and CEOs of institutions and regions are then entered into the big data machine for later processing by the Indonesia Indicator. The results are ranked and sorted, "wrote PR Indonesia in an official statement.
In determining the winner of this category, PR Indonesia cooperates with Indonesia Indicator which is a company in the field of media intelligence, data analysis and strategic studies.
Meanwhile, President Director of PT Angkasa Pura II (Persero) Muhammad Awaluddin said that social media is one of the right media to interact and convey information to the public.
"By being active on social media, I also know immediately if there are customers, airport visitors, or airplane passengers who have complaints, suggestions, criticisms, related to facilities and services at airports under Angkasa Pura II."
"Social media for me and Angkasa Pura II is very important as one of the media to monitor customer satisfaction, provided that social media is used properly and optimally," said Muhammad Awaluddin.
Muhammad Awaluddin said it was not uncommon for decisions to be made based on input from netizens on social media, for example when Angkasa Pura II adjusted the size of the directions in Terminal 3 of Soekarno-Hatta Airport, and several other policies at other airports.
PT Angkasa Pura II also has a number of social media accounts that actively serve customers and service users. PT Angkasa Pura II's social media accounts are as follows:
TWITTER: @ angkasapura_2 | @ contactap2
INSTAGRAM: @ angkasapura2
FACEBOOK: Angkasa Pura II
CONTACT CENTER: 138 (24 hours)