Board of Directors

Ituk Herarindri

Direktur Pelayanan dan Fasilitas

Born at Yogyakarta on August 15, 1965, completing a Bachelor of Economics at the University of Surabaya (Ubaya). During his career he served as Assistant Account Officer (AAO) in Bank Niaga (1991-1994). Vice Chairman Orca Diving School (1994-1996). Supervisor Walk In Services, VIP Call Center, Customer Retention PT Palapa Indonesia (1996-2002). Manager Revenue Assurance PT Palapa Indonesia (2002-2005). Branch Manager Tangerang, West & Central Jakarta, PT Indosat Tbk (2005-2007). Training Operations Manager - Group Human Capital Management (HCM) PT Indosat Tbk (2007-2009). Head of Internal Communications of PT Indosat Tbk (2009-2011). Managing Director of Inasti Partner Solutions (2011-2014), Advisor of Commercial Director of PT Kereta Api Indonesia (2012-2014) and Vice President of Customer Care PT Kereta Api Indonesia (2014-2015).

During 2014 : Achieve more than 17 domestic & International Awards such as, The Best Indonesia Contact Center Association (ICCA), The Best Service Excellence of The Year (IAC), Asia Pasific Contact Center Leadership (APCCAL) – Beijing, The Best Practice Award - Hongkong. etc.

During 2015 : Achieve 20 awards such as, Soekarno-Hatta International & Kualanamu Service Quality Award, Lomba Toilet Bersih - Sapta Pesona Award, Social Media Award, Advertising Award, Bandara Award , etc.

During 2016 : Achieve 17 awards such as, Contact Center World – Asia Pasific, The Best Indonesia Contact Center Association (ICCA), Top Wanita Muslimah 2016, Anugerah Perempuan Indonesia 2016 , etc.

She had been attended in trainings such as Training Communication for BOD - 2015, Hospitality Training for Railway, SNCF-Paris, France, The New Strategic Service Management, Mark Plus, Certification of Menjadi Trainer Andalan, by Proaktif
Schoolen, Certification Professional Human Resources (CPHR), by QQI, Certification of Training Designer & Delivery Professional by Lutan Edukasi Consultant, Certification of Service Excellence, by Service Quality Center, Certification of Managerial II, by Prasetya Mulya.


Direktur Utama

Born in Jakarta, 15 Januari 1968,  previously served at PT Telkom Indonesia Tbk as Director of Enterprise & Business Service (2012 - 2016), President Director of PT Infomedia Nusantara (2010 – 2012), Executive General Manager of Access Division, Executive General Manager of Regional 1 Sumatera Division at PT Telkom Indonesia Tbk (2007 – 2010) and Vice President Public & Marketing Communication Telkom at PT Telkom Indonesia Tbk (2005 – 2007).

Graduated in Electrical Engineering from the University of Sriwijaya (1990), Master in Business Administration from the European University Antwerp, Belgium (1998), and Doctorate in Management Science from the University of Padjadjaran (2016).

He had attended in trainings such as Training dan pendidikan yang telah diikuti antara lain Executive Education Program, Strategic Management: Creating and Sustaining Competitive Advantage - Cambridge Judge Business School, UK (2015), Indonesia Certified Professional Marketer (ICPM) - Indonesia Marketing Association (IMA), Indonesia (2014), Executive Education Program - Wharton University of Pennsylvania, USA (2013), Asia Change Leader’s Forum - McKinsey Company, Singapore (2012), Executive Education Program “Building New Businesses In Established Organization” - Harvard Business School – Boston, USA (2011), Advanced Senior Executive Program (ASEP) - Kellogg School of Management, Northwestern University – Chicago, USA (2009), Managing Partnership & Startegic Alliances - INSEAD Business School, France (2007), Senior Executive Program (SEP) - Sassin Business School,Chulalongkorn University – Bangkok, Thailand (2006), Advance Leadership Program (ALP), Executive Centre for Global Leadership (ECGL) - Erasmus University Netherlands, Jakarta – Indonesia (2004), Material Process Management - SAGEM, Paris – France (2004), Intelligent Network (IN) Advance Technology & Interconnect - AT&T Solution – New Jersey, USA (1998), Service Marketing - Knowledge Transfer Program - AT&T Solution, USA (1996), Telecommunication Management  Course - Telecom Finland, Helsinki (1996), Service Marketing - Knowledge Transfer Program - AT&T Solution, USA (1996), Total Quality Management Training - PTT Netherlands – Groningen – Netherlands (1995).

Djoko Murjatmodjo

Direktur Teknik dan Operasi

Born in Yogyakarta, 27 September 1956, previously served as Secretary of the Directorate General of Civil Aviation (2014-2015), Director of Air Transportation, Directorate General of Civil Aviation (2012-2014), Head of Sub Directorate for Air Transport Business Development & Guidance, Directorate General of Civil Aviation (2002-2012), Head of Airport Business Development & Development - DJPU (2002), Head of Data Collection & Management, Directorate General of Civil Aviation (1999-2002), Head of Analysis and Evaluation Section, Directorate General of Civil Aviation (1992-1999), Technician at the Directorate of Airport Engineering, Directorate General of Civil Aviation (1983 -1992).

Graduated in Gajah Mada University, Yogyakarta. Starting his career as an engineering officer in the Directorate of the airport from 1983 until 1992 and was sworn in as Chief Analyst and Evaluation - DGCA (1992-1999) and Head of Data Collection and Process - DGCA (1999-2002), became Deputy Director of Airport Business and Development (2002-2007) and Deputy Director of Air Transport Business and Development (2007-2012) in the Directorate of Air Transport. In addition, also joined the board of commissioners of PT Garuda Maintenance Facility since September 2013.

He had attended in trainings such as Advance Course on the CNS/ATM (France), Airport Equipment (France), Aerodrome (Japan).

Andra Y Agussalam

Direktur Keuangan

Born in Jakarta on March 24, 1964. He previously served as director of finance and administration Len Industri (Persero) (2008-2015), Director of Finance Agency Public Service TransJakarta Busway (2002-2008), Commissioner of PT Centris Multipersada Pratama Tbk (CMPP) (1995-2001), Vice President of PT Sigma Batara Securities (1993-1995), Manager of PT Muji Asta Consultant (1991-1993), Staff officer of Bank Rakyat Indonesia (BRI) new York, United States (1990-1991).

His last Education is Master - Southern New Hampshire University, Machester, USA.

He had attended in trainings such as The Annual CFO Forum: Driving Finance Transformation, Manila, Philippines, Strategic Business Performance Excellence Management, Jakarta, Credit & International Trade, BRI New York Agency – Bank
of New York Program, Corporate Finance Seminar, Euromoney, Singapore, Advanced Executive Development Program, Centris
Group, Airfinance Management Seminar, San Francisco, USA, The 3rd ASEM Transport Ministers Meeting, Latvia, Asset Assurance Training by Underwriter Hardys’ Syndicate, London, England.


Daan Achmad

Direktur Komersial dan Pengembangan Bisnis

Born in Medan, February 6, 1959. He began his career in PT Garuda Indonesia as an IT programmer for the financial system (1986-1988), the Financial System Supervisor (1988-1990), System Analyst (1990-1991), Electronic Data Processing cordinator General Ledger Project Garuda Indonesia (1992-1993), Manager Accounting Systems / procedure (1994-1995), Financial System Expert OAA (Orient Airline Association) Manila Philipines (1995-1996), Vice President of Financial Systyem and Procedure Garuda Indonesia (1996-1998), Chairman Refinancing Team Garuda Indonesia (1997- 1998), Vice President of Budget and Management Information System Garuda Indonesia (1998-2000), Vice President of Information Technology Garuda Indonesia (2000-2002), Vice President of Human Resources Management of PT Garuda Indonesia (2003-2005), Corporate Expert Garuda Indonesia (2005 -2013), Vice Chairman of The President Airplane Team of The Republic of Indonesia (2010-now), Director of PT Angkasa Pura I (Persero) in charge of Personnel and General (2013-2015).

He had attended in trainings such as Workshop Formulating Holding Company Management, Jakarta (2014), Workshop “Tatanan Benefit Kesehatan untuk BUMN di Era BPJS”, Yogyakarta (2014), Workshop on Strengthening Integrity Through Publi-Private Patnership, Medan (2013), Initial Public Offering, BAPEPAM Government Auditor for Capital Market Society of Indonesia, Jakarta (1997), Top Executive Leaders, BPIS, Jakarta (1996), Revenue First, British Airways, London (1996), Data Base 2, Dun & Bradstreet, Hongkong (1992), General Ledger System & Technical Concepts, Dun & Bradstreet, Boston (1990), IMS/DC Structure & Flow, USA (1990), Data Base Administration, Institute of Information Technology, Univ. of New South Wales, Australia (1989), IMS/VS and DL/1 Advance Programming, Metrodata & Genesis, Singapore (1988).


Direktur Sumber Daya Manusia, Umum, & TI

Born in Subang, September 23, 1959. Completed a Bachelor of Psychology at Padjadjaran University, Bandung. During his career he served as Deputy VP of Corporate Planning (1996-1999), General Manager of Human Resources Management (1999-2004), Head of Change Management Project (2004-2005), and SVP Organization Development - Human Capital and General Services at PT Merpati Nusantara Airlines, as well as the Head of the HR Bureau at the Corruption Eradication Commission (KPK) (2005-2010).

Experienced as HR Expert for a number of projects including AUSAID - AIPJ to the Prosecutor Commission (KK) - Partnership for Justice Program (2012-2013), GIZ Germany to the Corruption Eradication Commission (KPK) - Anti Corruption, Preventing & Combating Corruption Program (2014), GIZ - GFA Germany at the Ministry of Social Affairs - The Social Protection Program (2013-2015), USAID - MSI at the Corruption Eradication Commission (KPK) - The Strengthening Integrity and Accountability Program (2015), UNDP at the Supreme Court (MA) - The Support to the Justice Sector Reform in Indonesia (SUSTAIN) Project (2015-2016), GIZ - Particip Germany at the Ministry of Finance - Directorate General of Financial Balance (DJPK) - The Strengthening the Training System for the Sub-National Financial Management Project (2016).

In addition, he also attended various trainings, workshops and seminars at home and abroad including Air Transport Management by MNA in Jakarta (1988), Occupational Personality Questionnaire & Test Course and Work Profiling System Course by SHL in Australia (1994), Airlines Planning Course by Boeing in Jakarta (1997), Asian HR Congress by SHRM in Malaysia (2002), Mediation & Negotiation in Conflict Management by GIZ in Thailand (2007), Certified Human Resources Professional (CPHR) by Atmajaya University in Jakarta (2008), HR Management for High Level by KOICA in South Korea (2008), Procurement of Goods & Services Certification by KPK in Jakarta (2009), Government Innovation in Government Reform by KOICA in South Korea (2009), Malcolm Baldridge Criteria for Performance Excellence (MBCfPE) by the Ministry of BUMN in Jakarta (2012), and SAP for Human Capital Management & Development by SAP in Singapore (2015).